Get in Touch With Us
Got a question about something you've read on ibsagames2023.co.uk, spotted an error, or want to suggest a site we should look at next? This page covers how to reach us, what we can help with, and what we can't.
How to Get in Touch
Email is the best route to our team. Send your message to [email protected] and a member of the editorial team will read it personally. We aim to reply within two working days, though this can stretch a little when volumes are high.
A short line on what your message is about helps us route it properly. Are you asking about a specific brand, flagging outdated information, or querying how we scored a casino? Telling us upfront saves back-and-forth.
What We Can Help With
- Questions about our reviews — if you want more detail on how our list of trusted non Gamstop casinos was put together, or why a particular brand sits where it does, ask us directly.
- Corrections — bonus terms, payment options and licensing details change often. If something looks out of date, tell us and we'll check it against the operator's current terms.
- Site suggestions — if you've come across a casino or betting site not on Gamstop that you think we should assess, let us know the name and where you saw it.
- General feedback — on layout, content gaps, or anything that would make the site more useful to you as a reader.
What We Can't Help With
We're an independent comparison and review site, not a casino operator, payment processor or regulator. That means we cannot:
- Access, reverse or influence your Gamstop self-exclusion status
- Process deposits, withdrawals or account verification on your behalf
- Resolve disputes about a specific bet, deposit or bonus — that sits with the operator's own support team, whose contact details will be on their site
- Give personal financial or legal advice
If your enquiry relates to a live account issue at one of the brands we cover — Betmica, Kikibet, Betninja or any other operator — the fastest fix is usually their own customer support channel, since they can see your account and transaction history directly.
Why We Cover Non Gamstop Casinos
Some readers write in asking why a site like ours exists at all. It's a fair question. Gamstop is a self-exclusion scheme covering operators licensed by the UK Gambling Commission, and plenty of adults who use it still want accurate, honest information about casinos operating outside that scheme — often licensed in jurisdictions like Curaçao — rather than relying on forums or unverified claims. That's the gap we try to fill: clear comparisons, realistic write-ups of bonus terms, and straight answers about how these sites actually work, without moralising at anyone who visits.
A Note on Responsible Contact
If you're reaching out because gambling has started to feel unmanageable, please say so in your message. We're not a support service and can't offer counselling, but we can point you towards organisations set up specifically for that purpose. You'll always get a genuine reply, not a template.
Before You Write In
A few questions we get regularly are already answered elsewhere on the site — our guide to trusted non Gamstop casinos covers licensing, payment methods and how we rate operators in detail. It's worth a quick check before you email, in case the answer is already there.
Otherwise, we're glad to hear from you. Every message gets read by a person, and your feedback genuinely shapes what we cover next.